By creating an account or using BOLTIV services, you agree to these Terms & Conditions. If you do not agree, please do not use the platform.
BOLTIV provides access to digital services including airtime, data, electricity bill payments and cable TV subscriptions through supported service providers.
Customers are responsible for keeping their account information and login credentials secure. Customers must provide accurate information when using BOLTIV.
Customers may fund their BOLTIV wallet and use available wallet funds for supported services. Wallet balances should be used only for legitimate transactions.
BOLTIV wallet balances are non-transferable and are redeemable only for supported VTU and digital services available on BOLTIV. Wallet balances cannot be transferred to another BOLTIV customer, exchanged for cash, or redeemed for cash except where required by applicable law or an applicable refund obligation.
Customers must verify transaction information before confirming a purchase. This includes phone numbers, network, meter numbers, smartcard numbers and selected service plans where applicable.
If a transaction fails after funds have been deducted, the transaction may be reviewed and the appropriate wallet adjustment may be made according to the transaction status and applicable service-provider response.
Some BOLTIV services depend on third-party service providers. Service availability may therefore be affected by provider outages, network issues or other circumstances outside BOLTIV's direct control.
BOLTIV must not be used for fraudulent, unlawful or unauthorized activities. Accounts involved in suspicious or prohibited activity may be restricted or reviewed.
AutoPay lets you schedule daily, weekly or monthly purchases of airtime, data and cable TV (daily is available for airtime and data only), paid from your BOLTIV wallet. By creating or editing an AutoPay and confirming it with your Transaction PIN, you authorize BOLTIV to debit your wallet and complete that purchase automatically on the schedule you chose, at about 7:00 AM Nigeria time, until you pause or delete it.
You are responsible for the phone number, smartcard number, network and plan you enter. Each AutoPay has a maximum amount you set; BOLTIV will not charge above it. If the current price is higher than your maximum, that run is skipped. You can then approve the new price from the AutoPay page, which raises your maximum to a little above it. BOLTIV never charges above your current maximum. Prices within your maximum may change between runs.
If your wallet balance is too low at the scheduled time, BOLTIV tries once more at 6:00 PM the same day, then skips that run. An AutoPay is paused automatically after 3 missed runs in a row. Runs may also be skipped or retried when a service or provider is unavailable, and a run missed because BOLTIV was unavailable is skipped rather than made later. Reminders are provided as a courtesy and are not guaranteed. Failed or refunded AutoPay purchases are handled as described in Failed Transactions above.
Scheduled Payments is a separate feature that lets you pay for airtime, data or cable TV once, on a date and time you choose. It is paid once from your wallet and is then complete. If it cannot be completed (for example, your wallet balance is too low or the price is above your maximum), BOLTIV may make one same-day retry, after which it is marked as not paid and you will need to reschedule it. You may have up to 10 scheduled payments pending at a time, in addition to your AutoPays.
You may pause or delete an AutoPay at any time; this applies to future runs and not to a purchase already being processed. Each account may have up to 5 AutoPays, and AutoPay is available to regular customer accounts only. BOLTIV may change, suspend or withdraw AutoPay at any time.
BOLTIV may offer cashback on eligible purchases, currently data purchases, credited to a separate bonus balance. Eligible services, rates and limits are shown on your dashboard and may change. Bonus balance can be used toward supported BOLTIV services, but it is not cash, cannot be withdrawn or transferred, and expires 90 days after it is credited. Cashback may be reversed if the related purchase fails, is refunded or is found to be abusive. BOLTIV may change, suspend or end cashback at any time.
BOLTIV may update these Terms & Conditions when necessary. Continued use of the platform after an update indicates acceptance of the revised terms.
For questions about these terms, contact boltivsupport@gmail.com or 07086836820.